Shipping Info

In an effort to make your Online shopping experience as trouble free as possible, HydroWholesale, Inc. has adopted a new layer of security in its packaging and shipping routine. Occasionally mistakes occur, resulting in the customer not receiving all or part of their purchase. Going forward every outgoing order is digitally videoed with a time stamp (date, time and order number). This method of 'time stamping' allows us to compare with your purchase what actually got packaged and shipped from any of our facilities. This will greatly reduce any poor performance or theft that we may incur and we will be able to rush you any item(s) we unintentionally did not give to the carrier (UPS, FedEx, etc.) for your delivery. In the unlikely event that you do not receive any portion of your order, please contact us immediately to begin resolving the situation.***Please understand that in some cases, you may be receiving one or more of your items from a different location due to availability (noted VIA our correspondence).

We pride ourselves on our shipping standards. Packages are discreetly wrapped from HW Inc. and are generally shipped out the same day we receive your order. Please understand when selecting 1 day, 2 day, and 3 day shipping that the delivery time is calculated from the time the order leaves the warehouse. HW and UPS only ship on business days which excludes weekends and holidays. A tracking number will be sent to the email address provided upon the order leaving our warehouse. All orders are sent with delivery confirmation and are insured up to $100.

We now offer Free Shipping on orders over $2000 to the Continental U.S.! 

Should you wish to waive the signature confirmation, please select "no signature" or contact us via phone or email. HW Inc. uses the UPS World Ship rates to automatically calculate shipping costs when orders are placed online. Occasionally, the amount calculated is not accurate after we pack, measure, and weigh the boxes and additional shipping charges may apply. We will contact you to make you aware of additional shipping charges before we ship the order.

Though we keep a well stocked inventory, there may be times that we do not have a product in stock and need to drop ship the item from the manufacturer. Please keep in mind that products shipped from the manufacturer may take an additional number of days to arrive. Inspect your package upon arrival! If your package arrives and appears to be damaged, refuse the package and notify us immediately. We make every effort to pack your order efficiently and safely to withstand damage. Please call us if a situation occurs and we will assist you in making a shipping claim.